Fulfillment & Returns
From a shelf in California to a door in Korea.
Your stock sits in our California warehouse and flies out daily on Korean Air. Hanjin takes it the last mile. Returns come back through a process instead of one email at a time.
Where people usually start.
You're shipping orders one at a time
Slow, expensive, and every exception lands on your desk.
You have Korean orders and no Korean logistics
Sales work. Delivery is what keeps breaking.
Returns have nowhere to go
Korean customers want a domestic address to send things back to.
What we do, and what you get for it.
- Receiving your stock
- What arrived, what we counted, what didn't match.
- Shipping to Korea
- Onto the daily flight, tracked through departure and customs.
- Chasing delivery
- Status followed to the door, exceptions raised as they happen.
- Returns
- Received, inspected, and dealt with by your rules.
- Seeing your stock
- A login to our WMS: live stock, every movement, and anything held at customs.
How it runs.
- 01
Stock arrives
We confirm where to send it and how to label it before anything ships.
- 02
It gets counted
Counts, condition and discrepancies logged against what we expected.
- 03
Orders fly out
LAX to Incheon, daily, tracked through customs and domestic delivery.
- 04
Returns come back
Received, inspected, and handled the way you told us to handle them.
Who does what.
Worth reading before you start, not after something goes wrong.
| You | Us | Someone else | |
|---|---|---|---|
| What's in the box when it leaves you | Ship what you declared | Count and report on arrival | — |
| Booking the freight | — | Book against the schedule | Airline controls capacity |
| Customs | Provide product information | Handle information problems | Licensed parties clear it |
| What happens to a return | Set the rules | Inspect and apply them | — |
Your agreement is what actually governs this. The table is the short version.
What sets the timeline
- The route runs daily. Your shipment still has to be ready and booked before the cutoff.
- Delivery also waits on clearance.
- How fast we receive stock depends on how it arrives and how it's labelled.
What sets the price
- Weight and volume.
- Order volume, and how much it swings through the year.
- Storage, and how long stock sits.
- Return volume and how much inspection each one needs.
Questions people ask.
Daily departures — so my order ships today?
No. The route flies daily. Your box still has to be ready and booked before the cutoff.
Where does my stock actually sit?
California. We confirm the exact receiving location and instructions for your project before you send anything.
Can Korean customers return to a Korean address?
Yes, that can be part of the scope. How returns get received, inspected and dispositioned is agreed in advance.
Can we use you for shipping only?
Yes. Plenty of brands do — they already sell, they just need the shipping to work.
Talk to us about fulfillment & returns.
Tell us what you sell and where you're starting from. We'll come back with what the work actually looks like.