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How We Operate

From our California warehouse to a Korean customer’s door — and where you can check our listing on Coupang.

01

Where your stock is received.

Exterior of the fulfillment facility in Compton, California, showing the shipping and receiving area.
Our fulfillment center — Compton, California. Exterior view.

Inventory comes in at our fulfillment center in Compton, California. Receiving instructions are confirmed for each project before anything ships.

02

The route from Los Angeles to Korean customers.

  1. LAX
  2. ICN
  3. Korean customs
  4. Hanjin Express
  5. Customer

Cargo leaves LAX for Incheon every day on Korean Air. Tracking covers departure, customs and domestic delivery, and Hanjin Express makes the final delivery.

Daily departures
A standing schedule for Korea-bound freight.
Direct Korean Air contract
Freight is booked with the airline directly.
Tracked the whole way
Departure, customs, delivery.

Your own ship date still depends on when goods are ready and booked, and delivery on clearance.

03

Two workflows that connect orders and delivery.

Coupang orders, registered in bulk

  1. Export
  2. Upload
  3. Register

Export your Coupang orders to Excel and upload the file to our fulfillment system. Waybills are registered in one pass.

Address problems, caught at customs

  1. Spot
  2. Correct
  3. Follow up

After arrival in Korea, recipient details and addresses that do not match are caught during clearance and put right.

04

Check the public listing.

Our fulfillment operation is listed in Coupang’s Service Provider Network, under the name GLS Logistics, in USA / Shipping to Korea.

Verify the listing(opens in a new tab)

On the page, choose USA, then Shipping to Korea.

Coupang lists providers for information and does not endorse them.

The listing still mentions a postal courier. Our current domestic carrier is Hanjin Express.

05

See the records behind the work.

The documents every account runs on.

  • Product Readiness Review

    Missing documents, open review questions, and the next action for each item.

  • Launch Checklist

    Tasks, dependencies, responsibilities, and completion criteria.

  • Operations Report

    Order activity, inventory exceptions, support items, and open decisions.

  • Exception & Resolution Log

    The issue, responsible person, required decision, and recorded outcome.

Samples use made-up names and figures.

06

Build an operating plan around your products.

Tell us what you sell, where your inventory is, and which parts of the Korea operation you need help with.

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