Korean Customer Support
Korean customers ask in Korean. We answer.
Order questions, delivery problems, returns. Handled in Korean, on your behalf, with a record of what was asked and what we said.
Where people usually start.
The questions are in a language you can't read
They pile up, and response times slip past what Korean shoppers expect.
Support is eating someone's day
Somebody on your team is translating between other work. It doesn't scale.
Returns turn into arguments
Without a clear process in Korean, a return request escalates before it gets solved.
What we do, and what you get for it.
- Customer questions
- Answered in Korean, within agreed hours.
- Where's my order
- Checked against shipment records and answered directly.
- Returns
- Handled to your rules, with reasons and outcomes logged.
- Anything we can't decide
- Escalated to you, with what's needed to decide it.
How it runs.
- 01
We agree what we can answer
What we settle ourselves, and what has to come to you.
- 02
Answers get prepared
Drafted from your product information and policies.
- 03
Customers get replies
In Korean, within the hours we agreed.
- 04
Patterns come back to you
The same question asked fifty times usually means the product page is wrong.
Who does what.
Worth reading before you start, not after something goes wrong.
| You | Us | Someone else | |
|---|---|---|---|
| Policies and product facts | Set them | Apply them consistently | — |
| What we're allowed to answer | Draw the line | Work inside it | — |
| Refunds and goodwill | Set the limit | Work within it | Platform rules may apply |
| Platform disputes | Final call | Prepare the response | Platform decides |
Your agreement is what actually governs this. The table is the short version.
What sets the timeline
- Coverage hours and response targets get agreed rather than assumed.
- Escalations move at your speed.
- Volume jumps around promotions and holidays.
What sets the price
- Which channels, and which languages.
- What hours you want covered.
- How many inquiries, and how many we resolve without you.
Questions people ask.
What hours?
Whatever we agree. We'll set them against your order volume and the channels you're on rather than guessing.
Can you refund people?
Up to a limit you set. Past that, it comes to you.
Do you answer product questions?
From the information you give us. If your material doesn't cover it, we ask you rather than guess.
How do we know what people are asking?
Recurring questions get reported, so you can fix the product page instead of answering the same thing forever.
Talk to us about korean customer support.
Tell us what you sell and where you're starting from. We'll come back with what the work actually looks like.